ESM ParentConnect Account and Data Deletion Request

Published by: Ivy Networking Solutions
Website: https://ivynetja.com

How to Request Deletion of Your ParentConnect Account and Data

If you are a parent or guardian using ESM ParentConnect and wish to have your account and associated ParentConnect data deleted, you must submit your request directly to your child's school.

Step 1 – Contact Your Child's School

Contact the school administration and inform them that you wish to have your ESM ParentConnect account and associated data deleted.

The school may need to verify your identity and confirm that you are authorized to make the request.

Step 2 – The School Contacts Ivy Networking Solutions

Once the school has reviewed and verified your request, the school must contact Ivy Networking Solutions to initiate the account and data deletion process.

Parents and guardians should submit deletion requests through their school rather than directly to Ivy Networking Solutions.

Step 3 – Processing Time

Once Ivy Networking Solutions receives the deletion request from the school, please allow up to five (5) business days for the request to be processed and completed.

The processing period begins when Ivy Networking Solutions receives the school's verified request.

Step 4 – Completion Confirmation

Once the deletion process has been completed, Ivy Networking Solutions will contact the school to confirm that the request has been processed.

The school can then communicate the outcome to the parent or guardian.

Step 5 – What Happens After Deletion?

Once the request has been completed:

• Your ESM ParentConnect account and associated personal data stored in the ParentConnect system will be deleted, subject to applicable legal, security or legitimate retention requirements.

• You will permanently lose access to ESM ParentConnect through that account.

• You will no longer be able to view your child's school information, reports, attendance, documents or other information through the app.

• Access to ParentConnect messaging and other account-related features will also end.

Important: ESM Desktop Records Are Controlled by the School

Deleting your ESM ParentConnect account does not automatically delete your child's records from the school's ESM Desktop application.

ESM Desktop is the school's student information management system. It may contain official educational and administrative records, including:

• Student registration and personal information

• Academic results and reports

• Attendance records

• Behaviour and incident records

• Documents and other school-related information

These records are managed and controlled by the school.

Ivy Networking Solutions provides the ESM software and ParentConnect service, but the school is responsible for determining how its records are maintained, retained, corrected or deleted in accordance with its policies and applicable requirements.

If you also wish to have information removed from the school's ESM Desktop records, you must make a separate request directly to the school. The school will determine how that request is handled.

Removal of your ParentConnect account does not mean that the school has deleted its records about your child.

Questions and Assistance

For assistance with an account deletion request, please contact your child's school administration. The school will coordinate with Ivy Networking Solutions where necessary.

Service Provider: Ivy Networking Solutions
Website: https://ivynetja.com
Privacy Contact: esm_privacy@ivynetja.com

Last Updated: November 3, 2026